Frequently Asked Questions
Everything you need to know about transforming your space with Naturewall.
How do I install Naturewall wood panels?
Installation is designed to be simple for DIY enthusiasts. Our panels can be applied to most interior walls using high-quality construction adhesive or screws, depending on the specific product range and wall surface.
Are your wood products sustainably sourced?
Yes, sustainability is at the heart of Naturewall. We ensure that our timber is sourced from responsibly managed forests, and many of our ranges use recycled or reclaimed materials to minimize environmental impact.
Can I use these panels in a bathroom or kitchen?
While our panels are perfect for most interior rooms, we do not recommend installing them in areas with direct water contact or extremely high humidity. For kitchens, they work beautifully as long as they are kept away from direct heat sources and splash zones.
How long does shipping take and what are the costs?
Standard delivery typically takes 3-5 working days. Shipping costs are calculated at checkout based on the weight of your order and your location. We also offer express shipping options for urgent projects.
What is your return policy?
We offer a 30-day return policy for unopened and undamaged items in their original packaging. Please note that custom-made or bespoke products are generally non-returnable unless they arrive damaged or faulty.
Do you offer samples before I commit to a full order?
Absolutely. We highly recommend ordering a sample pack to see the texture and color of the wood in your own home lighting before placing a full order.